Cancel your Carrot membership

Only the account Owner can cancel the membership, including cancelling Carrot Web while keeping CRM.

We’re sorry to see you want to go. 🙁 If you’re looking for particular results and found you hadn’t received those, please let us know. We’d be more than happy to dive into those with you.

Start your cancellation

Before cancelling, export the leads you want to keep and note your site’s domain. See Export your site’s leads.

If you have an agency subscription or an agency pays for your account, self-serve cancellation isn’t available. Contact support to cancel.

1. Open Cancel membership and choose the account you intend to cancel. Check that you’re in the intended account before continuing.

   You can also reach it from Account Settings: under Danger Zone on General, select Cancel membership.

2. If you see What would you like to cancel?, choose your scope:

   • Cancel Carrot Web only — cancel Web while keeping CRM.
   • Cancel everything — cancel the full membership.

3. If you see Help us understand why you're leaving, answer the survey and select Continue. Completing the survey does not cancel your membership.

Confirm your cancellation

1. Confirm the cancellation when prompted.

   Access normally lasts until the end of your paid period. An eligible annual cancellation with an immediate refund takes effect immediately and cannot be reactivated from Billing.

   If you see We couldn't complete that, follow the prompt to try again or contact support. Treat an error as an incomplete cancellation until you check Billing.

2. After confirmation, you’ll land on Billing for that account. Look for:

   • Subscription pending cancellation — the full membership is scheduled to cancel.
   • Carrot Web pending cancellation — Web is scheduled to cancel; CRM remains.

   If your annual cancellation took effect immediately, Billing may show no active subscription and no pending message. You can't reactivate it from Billing. If you're unsure which happened, contact support.

3. If you change your mind while a cancellation is scheduled, select Reactivate my membership or Reactivate Carrot Web, as shown in Billing. Check that the pending cancellation message clears. If you see We couldn't reactivate your subscription, your cancellation may already have taken effect; contact support instead of retrying.

Refunds

If you fully cancel within 30 days of starting your membership, the base-plan refund is automatic. Add-ons are excluded. This includes eligible annual memberships; an annual cancellation with an immediate refund ends access immediately. Otherwise, access lasts until the end of your paid period. See the Carrot Terms of Service.

Need help with the result?

If Billing doesn’t show the result you expected, use the dashboard help drawer’s Support tab, or start a chat. Include whether you intended to cancel Web only or the full membership.

If your membership has already ended and you want to return, contact us right away; we may be able to help.