Change your forms’ default admin email

For your site’s forms, Admin Email supplies the address wherever a notification uses {admin_email}. An address typed directly into a notification stays as it is. This setting is separate from your login email.

Change the default address

You need site administrator access.

1. Open Site General settings and choose your account.
2. Check the site name. If it’s the wrong site, select the site name at the top to choose another, then open Site Admin → Settings → General.
3. Under General Settings, enter the new address in Admin Email.
4. Select Save changes. Look for General settings updated. If the email field shows an error, enter a valid address and save again. If Carrot reports that it couldn’t save your changes, reload and check the value before trying again.
5. Reopen General settings and check that Admin Email still contains the intended address.

Check which notifications use it

Open the form’s email notification settings and check Send To Email:

• {admin_email} — uses the site address you just saved.
• A typed email address — keeps sending to that address. Use the linked guide to change it or add recipients.

Submit that form on your public site using test details you control, then check the intended inbox. A saved setting does not confirm email delivery.

For text alerts, use SMS notification settings; changing Admin Email does not choose the text-alert number.

Recognize your form emails

Looking for your form notifications? They come from notifications@carrot.com.

Your auto-replies are sent through the same system, but when someone replies to one, the reply goes to your own email address. For example, an auto-reply looks like this:

• From: Your Business Name
• Reply-to: youremail@yourdomain.com

Missing an email or text alert?

1. Send a test submission through the form on your public site.
2. Check your email’s spam folder for the notification.
3. If the email or SMS alert is still missing, chat with us through the dashboard help drawer’s Support tab. Include the form name and the time you sent the test.