Point your bare domain to Carrot with an A record

If your site works with www but not without it, compare both DNS records with the ones your Carrot Domain page shows.

The address without www, such as example.com, is your bare or apex domain. An A record points a name to an IP address. A CNAME record points a name such as www to another hostname.

Check the records for your site

1. Open Domain settings, choose your account, and check the site name. If needed, select the site name to choose another, then open Site Admin → Domain.
2. Compare both records shown there with your DNS provider’s saved records. Use the values for your own site. If Carrot doesn’t show the required records, use the help drawer’s Support tab to ask before editing DNS.
3. If a record is missing or different, follow your registrar’s instructions to correct it and save. Keep email and unrelated records. If you’re unsure which record to change, ask your DNS provider.

If you’re connecting a domain for the first time, follow Connect your custom domain instead. Don’t remove and reconnect your domain just to change a DNS record.

Check both addresses

Add both records your Domain page shows, then open both example.com and www.example.com to check they reach your site. Use your own domain and test both addresses using HTTPS without a security warning.

Once the Domain page shows the records are correct, allow up to 24 hours for DNS and HTTPS setup. If either address still fails after that, use the help drawer’s Support tab or start a chat. Include the failing address and the status or warning you see.