Change your Carrot membership

Only the account Owner can change or cancel the membership. If an agency pays for your account, ask your agency about membership changes.

Open your membership settings

1. Open Billing and choose your account. Check the account name before continuing.

2. Select Edit membership.

   If the button is missing, or you see Editing not available for this plan, use the help drawer’s Support tab or start a chat.

   A pending cancellation also prevents membership edits. To keep your membership, reactivate it first; Cancel your Carrot membership shows how.

Not sure why you were charged? Chat with us before you change anything, and we’ll go through your bill with you.

Choose and confirm your change

1. If you want to change your billing interval, under Choose Monthly or Annual, select Monthly or Annual.

2. If you have Carrot Web, choose your plan under Select Your Membership Level. Adjust your site count or add-ons in the sections available for your membership.

   To lower your membership’s site count, change it here. Deleting a site does not reduce your bill.

3. In Summary, compare Current Plan with Your New Plan. Check Total Due Today, or Account Credit if the change creates a credit.

   If you see Couldn't preview the change, follow the displayed message. If you can’t resolve it, contact support before confirming.

4. Select Review changes. The Confirm Pricing Update window shows New subscription details. Review the recurring price, amount due or credit, and renewal terms. Opening this window does not apply the change.

5. If you agree, select the checkbox beside Terms and Conditions.

6. Select Confirm change. Applying your change… means the update is still processing.

   If you see Payment method needed, use Manage in Stripe on Billing to manage your payment method before trying again. If you see Update failed, follow the message to retry. If the error continues, contact support.

Check: Look for Your plan has been updated, then check that the membership editor shows your intended plan, billing interval, site count, and add-ons. If it stays on Applying your change… or the details don’t match, use the help drawer’s Support tab or start a chat with the message you see.

Need a payment method or invoice instead?

Payment methods are managed through Manage in Stripe on Billing. It opens Stripe’s billing portal in a new tab. If that button is missing, contact support.

For receipts, see Download your Carrot invoices.