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Update your site’s company information

Update the company details your site uses wherever it displays company shortcodes—placeholders such as [company] and [market_city].

You need site administrator access.

Open the right site

  1. Open Site General settings and choose your account.
  2. Check the site name. If it’s the wrong site, select the site name at the top to choose another, then open Site Admin → Settings → General.

Edit your company and market details

  1. Under Company Information, update the details that changed:
    • Company Name and Phone — your business name and contact number.
    • Street Address, City, State, and Postal Code — your company’s address.
    • Year Founded — a four-digit year used to calculate your years in business. You can leave it blank.
    • License Number and Business Hours — your license and operating hours, where used on your site.
  2. If you use a separate target market, update Market City, Market State, and Market Postal Code under Marketing Service Area. Keep each field to one place, such as Roseburg, OR, and 97470.
  3. Select Save changes. Look for General settings updated. If Year Founded shows an error, enter a four-digit year or clear it, then save again. If Carrot reports that it couldn’t save, reload and check your values before retrying.
  4. Reopen General settings to confirm your values stayed saved. Then open a public page that uses those details and check its company name, phone, or market text.

What changes on your pages?

If a page says “Contact [company]” in the editor, [company] pulls from Company Name when the page displays. Changing that setting updates this use of the shortcode. A company name typed directly into a page needs its own edit.

Page-specific overrides can also change what appears. See the shortcode reference if a page doesn’t match your site defaults.

For Admin Email, use Change your forms’ default admin email. It has different effects from the company details above.

  1. In the same General settings page, under General Settings, edit Footer Disclaimer.
  2. Select Save changes and check for General settings updated. If saving fails, reload and check the text before retrying.
  3. Open a public page and check the footer text. If it doesn’t match, use the help drawer’s Support tab with the page address.

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